Delivery, returns & exchanges

Delivery 

Our delivery rates are flat and there are no extra costs at delivery.

DHL is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Chilean warehouse.

As a slow atelier, we take the time necessary for each unique piece to be adjusted to the specification of each customer. Depending on the complexity of the adjustments, it takes between 10 and 30 working days to dispatch each order.

Please note that once you have placed an order, it is no longer possible to modify your shipping address. 

Exchanges 

If you wish to exchange an item belonging to our RTW collections (other than Unique Pieces, Wearable Art, and Upcycling) you have up to 14 days from the date of receipt. The Pieces should be returned new, unused, and with all tags attached.

All exchanges and returns must be handled at your own expense. Please note that we do not accept packages sent as cash or collect on delivery. 

To coordinate the exchange, contact us via email at contacto@lupegajardo.com. A member of our team will take care of your request. 

The exchange. can be done for any of our pieces having the same or higher price. The customer will have to pay for the balance between items in cases of exchanging for a more expensive one.

We do not refund money in cases of selecting an item of lower price.

Adjustments' Returns

If you are returning an item belonging to a Unique pieces collection, we will accept the return only to make adjustments to the same garment. To coordinate, contact us via email at contacto@lupegajardo.com. A member of our team will take care of your request. 

When returning an item, you must pay the total cost of returning the product(s). Upon returning, you are fully responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit.

The full responsibility for the product is yours until the product has been safely delivered to us on the return address given to you by our team. We do not accept responsibility for items lost in shipping when returned, so we recommend you keep a receipt with a tracking number as proof that the package was sent.

The customer/sender alone is responsible for sending back the goods to us.
All our RTW garments have a guarantee of 2 years .Unique pieces have a lifetime guarantee, and we assume the cost of shipping for the first return after adjustments.

We do not

Exchange Pieces belonging to the following collections: Unique Pieces, Wearable Art, and Upcycling

Give refunds On any of our items.